Disclosure statement

Scope of Advice

Investly is a subsidiary of Certus Financial Group. Wealthpoint Limited (FSP678011) holds a financial advice provider licence issued by the FMA to provide financial advice services. Our advisers are engaged directly by Investly and provide financial advice under that licence.

Investly advisers provide financial advice on the following types of products:

• General insurance
• Life, trauma, health, and travel insurance
• KiwiSaver
• Home and business loans
• Investments in certain retail financial products

Some Investly advisers provide financial advice on a wide range of financial products and some will provide advice on certain products only. More information can be found about our advisers on our about page.

Commissions, Fees and Conflicts

Product providers may pay Investly a commission for any business that is written. This commission may be based on a percentage of the annual premium, value of mortgage, or value of contract.

This commission is paid to Investly who has an agreement with the product provider to distribute their financial products.

Investly on-pays the commission received to the relevant member business whilst retaining a portion of the commission. Investly may also pay the relevant member business rebates on a periodic basis.

The amount of commission paid and whether there are ongoing commission payments will depend on the specific financial provider and type of financial product.

Investly advisers are paid by their relevant member business and may receive bonuses depending on the amount and value of financial products they distribute.

Investly advisers may receive subsidised professional development training from financial providers.

Investly and its member businesses may receive payments from product suppliers and financial platform providers for the amount of business placed with them.

Investly may receive funding from suppliers to market and contribute at periodic conferences.

Clients may pay fees for services provided by Investly advisers and such fees will be disclosed in advance to clients.

Clients may also pay third-party fees as a result of recommended investments which may include fund manager fees, fund administration fees, performance fees and transactional fees. These fees will be disclosed to clients.

To ensure Investly advisers prioritise the client's interests above their own, Investly advisers follow an advice process that ensures recommendations are made on the basis of the client's goals and circumstances. All Investly advisers are regulated by the FMA and are subject to a quality assurance process for compliance purposes.

Complaints

If you are not satisfied with the financial advice service received by an Investly adviser, you can make a complaint to that financial adviser through the contact details they have provided to you, or by emailing adviser@investly.co.nz.

When an Investly adviser receives a complaint, they are obliged to consider it following the Investly complaints process. This includes:

• Letting you know how they intend to resolve the complaint. The Investly adviser may contact you to obtain further information about your complaint.
• Aiming to resolve complaints within 10 working days of receiving them. If that is not possible, the Investly adviser will contact you within that time to let you know they need more time to consider your complaint.
• Contacting you by phone or email to let you know whether the adviser can resolve your complaint and how they propose to do so. If your complaint cannot be resolved, or you aren't satisfied with the way proposed to do so, you can contact IFSO.

IFSO provides a free, independent dispute resolution service that may help investigate or resolve your complaint, if your complaint has not been resolved to your satisfaction. You can contact IFSO by emailing info@ifso.nz or by calling 0800 888 202, you can also write to them at:

Our Duties

Under the Financial Markets Conduct Act, Investly and Investly advisers are bound to:

• give priority to client's interests
• exercise care, diligence and skill
• meet standards of competence, knowledge and skill set by the Code of Professional Conduct
• meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct

Investly and its advisers operate high standards of professionalism and are focused on the delivery of high quality advice to all clients.

Contact

Investly Limited
50/3 Pacific Rise, Mount Wellington, Auckland 1060
adviser@investly.co.nz